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Upcoming Webinar


Webinar Covid

August 12, 2020
New Niche in Retail & Facilities Management
During the current COVID-19 pandemic, developing employee and consumer confidence is now more important than ever. 
Join our panel of experts to learn more about how to ensure your facility is prepared for a biorisk situation by establishing outbreak prevention, response and recovery protocols. 

DATE AND TIME

August 12, 2020

4:00 PM Dubai l 1:00 PM London l 8:00 AM New York

VENUE

Zoom Video Communication

Questions?

Please sent an email to covidwebinar@mecsc.org

  Expert Speakers

Panelist

Andrea Deutschbein

Director FM - Soft FM
EMAAR Malls Group

Panelist

DAVID MACADAM

CEO
MECS+R

Panelist

Julian Khalil

Director of Soft Services
Farnek Facilities Management

Panelist

Manuela D’Agata

Education & Certification Director
ISSA International

Moderator

Shanti Petiwala

Editor
Clean Middle East


As part of the initiative of MECS+R to support our members who have lost their jobs due to the current global pandemic crisis, MECS+R is offering a complimentary 12-month membership to retail professionals who have become unemployed during the period of January to May 31, 2020. Click here for more details.

Webinar Series 1


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Date and Time: Wednesday, April 15 commencing at 11 am Dubai time

Topic 1: Safety First

  • Preparing to reopen - Top 1 – 10 must do check-list sequence for reopening.
  • Managing standards to prevent spreading of more imported Covid cases.
  • Controlling asymptomatic infection cases at the entry points to the shopping centres.
  • Maintenance Regime for shopping centres and retailers.
  • Sanitation Regime – new highest levels of hygiene.
  • Social Distancing – how to enforce these measures – reduce customer count, traffic control, parking, signage and floor reminders.
  • Challenges for Mall staff, management, security, maintenance, cleaners.
  • Senior Management leadership – what is expected, when and why.
  • Communication with Shop owners and managers – who is responsible for these communications and how often.
  • Gaining your customers confidence – consistent message over a long period generating positive word of mouth support for each centre.
  • Using Social Media and Website to promote your message. Best ways to communicate with authority.

Topic 2: Report from Saudi Arabia

  • What is the current status of the retail industry across the country?
  • Challenges for retailers specific to Saudi.
  • Challenges for developers, shopping centre owners and management beyond the financial impact in Saudi.
  • Examples of cooperation between retailers and mall owners – current updates.
  • Predictions on opening and business returning to new normal.
  • E-commerce penetration – what is the state of e-commerce in Saudi since the lock down?
  • What will the effects of the pandemic mean for the new Saudi Cinema business? How to manage these new businesses and next steps.
  • Status of Saudi Tourism initiatives – visas on arrival and other impacts.

Topic 3: Retailer / Developer Health Check

  • Why it is important to have a meaningful dialogue between the Landlord and retailers?
  • Which concepts may need financial assistance and why?
  • Understanding the retailers’ economics during a crisis.
  • Back to basics and retailers health check
  • Why certain retail concepts cannot ‘hang on’ during long closures
  • How to prepare for the post COVID period to help your retailers, restaurateurs and service and entertainment providers survive
  • How to get ‘buy in’ from senior management, owners and lenders
  • Status of Saudi Tourism initiatives – visas on arrival and other impacts.

Webinar Series 2


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Date and Time: Thursday, April 16 commencing at 11 am Dubai time

Topic 1: The New Normal

  • Preparing for reduced traffic and demand.
  • Need for meaningful communication with retailers.
  • How to regain confidence of your shopping customers?
  • Social Distancing, Masks and Sanitization.
  • Challenges for Mall staff, management, security, maintenance, cleaners.
  • Senior Management leadership.
  • Preparing for a loss of retailers.
  • Impact on new retail development, retailers, lenders, developers.

Topic 2: How mall owners are dealing with the Covid 19 situation

  • What types of financial deals being struck?
  • What are developers of new projects thinking?
  • Examples of cooperation between retailers and mall owners.
  • How are mall owners in KSA preparing to reopen?
  • What have KSA customers learned during the lock down?

Topic 3: China and Asia Check up

  • What is happening on the ground with malls reopening in Asia?
  • What have been the traffic levels and sales levels in Asia since the closures and reopening?
  • What categories have been most impacted?
  • What preventions are in place to avoid a Covid rebound?
  • What are the new habits of the Asian customer?
  • How have Alibaba and other Asia based e-commerce businesses fared during the pandemic?

Webinar Series 3


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Date and Time: Sunday, April 19 commencing at 11 am Dubai time

The Future - How to make sense of the future of retail in 2020

  • Best next steps to prepare for the future
  • Future expectations – Shopping Centres
  • Future expectations - E-commerce

Open Forum

  • Answers to questions generated during Webinars 1 and 2

Program Registration


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April 15, 16 & 19
Webinar Series (Beyond COVID Program) - Ended

DATE AND TIME

April 15,16 & 19

11:00 AM – 12:00 PM GST

VENUE

Zoom Video Communication

Recorded Webinar and Online Certificate of Completion

To request for an online certificate, a fee of AED 100 will apply. You may click the register button above to initiate the request and pay for the fee. Otherwise, please contact Khaye at +971 56 682 1634 or email accounts@mecsc.org to request for an invoice and payment link.

Questions?

Please sent an email to covidwebinar@mecsc.org

Expert Mentors


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With a career spanning 35 years in the retail industry, David brings an unrivalled understanding of global retail real estate, portfolio management and retail business development. With years of technical expertise and leadership skills, David is responsible for driving the Middle East Council of Shopping Centres (MECSC) / International Council of Shopping Centres (ICSC) organization’s corporate vision in the MENA region.

- David Macadam, CEO, The Middle East Council of Shopping Centres & Retailers  

Mohammad Iqbal Alawi is the chairman at SAHAT Property Management Co. in Saudi Arabia. He has more than 25 years of experience in managing and operating properties, assets, facilities, mixed-use buildings and commercial centres with some of the most prestigious companies in Saudi Arabia and the GCC. An industry veteran, Alawi wears many hats; he is chairman & partner at Saudi Sand Souvenir Co and B&T Brands and Trade Services Middle East DMCC. Being well-versed in operations and marketing, Alawi has created two epic retail shopping centres in Saudi Arabia – Hera Community Mall and Red Sea Mall in Jeddah. He also carries in his career a portfolio of eight other shopping malls, which were developed during his tenure with Savola. Alawi has also been part of Al Amoudi, Majid Al Futtaim and SKAB. He is a member with the promotions and events committee at JCCI and a member with the National Saudi Tourism Board in Riyadh.

- Mohammad Iqbal Alawi, Chairman of the Board of Directors, SAHAT Property Management Co.  

Phil McArthur is the founder and chairman of McARTHUR Retail Developments Specialist. He has dedicated his professional career to the development and expansion of shopping centres globally. Over the past 30 years, McArthur has developed an international reputation for strategically positioning projects, ensuring efficient execution and delivering consistently strong financial returns in the shopping centre industry across the Middle East, North America, North Africa and Asia. In the Middle East, McArthur has held senior directorial and managerial roles on prestigious projects such as Dubai Festival City, City Centre Deira, Mall of the Emirates, City Centre Muscat and CityStars in Cairo. He also held senior executive positions at renowned real estate companies such as Ivanhoe Cambridge, Al-Futtaim Group, CityStars, Majid Al Futtaim Shopping Centres and Brookfield Properties.

- Phil McArthur, Founder and Chairman, McARTHUR Retail Development Specialists  

Impact of COVID-19 In the Retail Industry




Discussion Points
 E-learning launch for the MECS+R augmenting GVS by end of April/May.

 The MECS+R Directory 2020 launch digitally at the end of April.

 The Retail People Magazine digital launch for May edition at the end of April.

 The Voice on Demand Retail Podcast and Video On Demand Retail Channel to feature more episodes related to the shopping centre and retail industry. 

 Insights on how landlords should support the retailers and how the retailers can survive during store shutdown.

 Does a retailer have the legal grounds to break out from the lease or renegotiate the terms using the force majeur clause?

 Tenant / Landlord relationship during the current situation and how landlords might address the retailers.

 Insights on how online retail is affected.

 Insights on the effects of COVID-19 and rebound in China retail.

 Request for rebound plan from the government and government assistance.

 Comments on the changes in the habits of consumers resulting to changes in retailer mix.

 Comments on malls going virtually online.

 Comments on rental rebates, commission or percentage rent.

Additional Resources

►  Attendance List

►  Alshaya revenue plummets 95% as Covid-19 lockdowns force store closures 

►  Additional insights about the post COVID-19 era by Phil McArthur of McArthur Retail Development Specialists

►  What international industry experts say about the current crisis

CEO Roundtable - How are you managing your business today and what does the future look like?




Panelists
Georgy John, Chief Operating Officer, Gastronomica ME

 Avijit Yadav, Chief Executive Officer, Tamdeen Mall Management

 Wail Balkhair, Chief Executive Officer, Sahat Property Management

 David Macadam, CEO, MECS+R 

CEO Roundtable - Insights From Moscow, Sweden & Los Angeles (Part 1)




Discussion Points
 Country updates on the impact of COVID-19 in the Retail Industry

 Opening checklists and risk management in Shopping Centers

 Giving customers a reason to return to physical retail spaces and safety measures

 New sales approaches to increase revenue when starting up again - hybrid shopping experience 

Expert Speakers
 Magnus Roxner, COO, SAFE Shopping Centers, Sweden

 Michael Ruckman, Founder, President and CEO, Senteo, Moscow

 Shannon Quilty, Partner, Senteo, Los Angeles

 David Macadam, CEO, The Middle East Council of Shopping Centres & Retailers (MECS+R) 

CEO Roundtable - Insights From Moscow, Sweden & Los Angeles (Part 2)




Discussion Points
 Grand strategy on Shopping Centre Reformatting

 Country updates on the impact of COVID-19 in the Retail Industry

 Opening checklists and risk management in Shopping Centers

 Giving customers a reason to return to physical retail spaces and safety measures 

 New sales approaches to increase revenue when starting up again - hybrid shopping experience 

Expert Speakers
 Magnus Roxner, COO, SAFE Shopping Centers, Sweden

 Michael Ruckman, Founder, President and CEO, Senteo, Moscow

 Shannon Quilty, Partner, Senteo, Los Angeles

 David Macadam, CEO, The Middle East Council of Shopping Centres & Retailers (MECS+R) 

CEO Roundtable - IT Perspectives & Great Solutions Available Today




Discussion Points
 For Frontline Business – The Way Forward Post COVID-19

 How Tech Companies are adapting to the new normal

 How IT businesses have been impacted from global and local perspective

 Tech tools to enable social distancing 

 The Shape and timing of the pandemic recovery 

Expert Speakers
 Vic Bageria, Chief Visionary Officer, Xpandretail powered by Sávant

 Said Haider, Regional Sales Director, Yardi

 David Macadam, CEO, The Middle East Council of Shopping Centres & Retailers (MECS+R) 

BEYOND COVID19 REOPENING YOUR SHOPPING CENTRE


 

Shopping Center Post-Crisis Opening Plan - SAHAT Property Management


 

MECS+R Online Forum


Certified Shopping Center Manager (CSM)


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CSC established the CSM (Certified Shopping Center Manager) credential in 1964 to advance high professional standards in shopping center management worldwide. Candidates for the CSM designation should demonstrate at least four years of qualified work experience obtained within the last 6 years, which includes center maintenance, leasing negotiations or administration, retailing, merchandising, marketing or promotion, community relations, financing, purchasing insurance, security and law. CSM certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous 100-question examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center and retail real estate managers enjoys unparalleled opportunities for industry-wide recognition, involvement and credibility.

 

Exam Outline

 




Certified Marketing Director (CMD)


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CSC established the CMD (Certified Marketing Director) credential in 1971 to advance high professional standards in shopping center marketing worldwide. Candidates for the CMD designation demonstrate at least four years of qualified work experience within the last six years, which includes center marketing, research, marketing plan implementation, public and community relations, advertising, and media buying. CMD certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous half-day written examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center marketing professionals enjoys unparalleled opportunities for industry involvement and industry-wide recognition.

Successful CMD candidates are actively engaged in shopping center and retail real estate marketing, research, public and community relations, advertising, traditional media and digital media functions. Marketing directors with a broad knowledge of marketing principles who have the ability to apply those principles to effectively market all types of shopping centers and retailers are encouraged to apply. Retail real estate professionals who oversee the marketing functions for a single shopping center or tenant as well as corporate or regional professionals who oversee the marketing function of one or more shopping centers or tenants are also encouraged to apply.

 

Exam Outline

 




Certified Leasing Specialist (CLS)


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ICSC established the (Certified Leasing Specialist) credential in 1994 to advance professional standards in shopping center leasing worldwide. Candidates for the CLS designation demonstrate at least four years of qualified work experience within the last six years which includes long-term or short-term leasing and must be or have been active in a position with substantial responsibility for leasing shopping centers/retail real estate as an employee representative or agent of an owner and/or tenant. CLS certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous half-day written examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center leasing professionals enjoys unparalleled opportunities for industry involvement and industry-wide recognition.

Successful CLS candidates are actively engaged in tenant management, trade area analysis, lease negotiation, specialty leasing, financing and retailing. Leasing specialists with a broad knowledge of revenue generation principles who have the ability to apply those principles to effectively lease all types of shopping centers are encouraged to apply. Retail real estate professionals who oversee the leasing functions for a single shopping center or tenant as well as corporate or regional professionals who oversee the leasing function of one or more shopping centers or tenants are also encouraged to apply.

 

Exam Outline

 




Certified Development, Design and Construction Professional (CDP)


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ICSC established the CDP (Certified Development, Design and Construction Professional) credential in 2007 to advance high professional standards in shopping center development, design and construction worldwide. Candidates for the CDP designation demonstrate at least five years of qualified work experience within the last six years, including shopping center and retail real estate development, design and/or construction of shopping centers as an owner representative. Development managers, project managers, tenant coordinators, architects, engineers, general contractors, construction managers, facilities managers, retail store planners and retail construction managers are encouraged to apply. CDP certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous half-day written examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center development, design and construction professionals enjoys unparalleled opportunities for industry-wide recognition, involvement and credibility.

 

Exam Outline

 




Certified Retail Property Executive (CRX)


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The evolving nature of the industry including game-changers like plateauing of new development, capital flows, globalization of retail, socio-economic shifts and more have fundamentally changed what it means to be a successful industry executive. ICSC introduced the Certified Retail Property Executive (CRX) credential in response to this critical paradigm shift. The CRX defines the responsibility and capabilities of a professional engaging in retail property executive leadership positions including expertise in asset management, development, redevelopment, finance, accounting, leasing, revenue generation, retailing, marketing, communications, legal, compliance, property and facilities. In addition, it lays the groundwork to meet the growing business demands related to the retail real estate industry and emphasizes the importance of leadership skills and best practices.

Eligible CRX candidates have a minimum of 8 years of qualifying industry experience obtained within the last 15 years, are dedicated to advancing professionalism and support the highest industry standards worldwide. We encourage qualified managers, directors, vice presidents, officers and allied professionals to apply.

 

Exam Outline

 




Specialty Leasing Designation (SLD)



About

CSC acquired the Specialty Leasing Designation (SLD) credential in 2014, having been initially developed by Pinnacle Publish Group in 2011, to serve retail property specialty leasing professionals at the center levels who have mastered through foundational training basic skills and global best practices in their specialty

 

Qualifications

Candidates for the SLD designation either complete a mandatory 15-module course of study or demonstrate at least eight years of qualifying work experience in center specialty leasing. SLD designation is then achieved through completion of eligibility requirements and passage of a computer-based examination, developed according to strict psychometric standards.

 

Body of Knowledge

Successful SLD candidates must master a body of knowledge that represents the full scope of the practice as taught in the SLD curriculum. The composition of the one-of-a-kind education SLD curriculum is guided by extensive industry research into the knowledge, skills and experience needed for a specialty leasing professional to succeed in their role and contribute to the center’s bottom line. The SLD Advisory Committee (a sub-committee of the CLS Admissions & Governing Committee) reviewed and approved the content resulting in the identification of eight essential competency areas (organized into 15 modules for online classroom delivery).


Domain 1 Sales and Merchandising for the Common Area
Domain 2 Sponsorship, Advertising & Ancillary Income
Domain 3 Legal Terminology and Documentation
Domain 4 Retailer Financials
Domain 5 Marketing Opportunities and Tactics
Domain 6 Deal Making Structures and Tactics
Domain 7 Visual Merchandising & RMU Design
Domain 8 Negotiation and Sales Skills



To enroll in the online courses, contact us at certification@icsc.org.

Entry level candidates who choose to complete the Specialty Leasing curriculum, must forward their certificate of completion to certification@icsc.org at which time they will be provided a code to complete the online exam application for a reduced fee of $95.

Seasoned industry professionals who can demonstrate at least 8 years of specialty leasing experience obtained within the last 10 years, and do not intend to complete the courses, may complete an online application for review by clicking the Application Center button at the top of this page.

Limited SLD courses are available during RECon.

 

SLD Policies, Fees and Procedures

SLD Program Course Completion and Exam Dates

SLD courses and exams are administered on a rolling basis. The courses must be completed within six (6) months of registration. Courses may be completed online or in person (when available). Exams are only administered online. Testing eligibility is valid for one month after course completion. Applicants may test at their convenience once eligibility has been approved. Upon approval, candidates receive instructions and information to access the exam. Although candidates receive pass/ fail information upon exam completion, designations are officially processed three times a year (April, July, and November).


Application Fees

Option 1 : Entry Level Members Non-Members
SLD Education Bundle $1095 $1495
Exam Fee $95 $195
Total $1190 $1690
Option 2 : Based on eligibility Members Non-Members
Eligibility Fee $95 $195
Exam Fee $395 $795
Total $490 $990



The initial application fee is composed of two parts: The processing fee for a candidate application is $95 for ICSC members ($195 for non-members). The SLD program fees are non-refundable or transferable. Both the application and exam registration fee must be submitted with the application. Applicants who purchase the education bundle receive a significant discount on the exam fee. Submissions without payment cannot be processed.

 

Switch Exam Windows

If necessary, a candidate’s Exam Window may be changed to another eligible window when requested no less than 15 days before the original examination window.

15+ days before window: $50 change fee will apply

0-14 days before window: Changes cannot be processed

 

Cancellations

Once any portion of the courses has been accessed, no refunds will be allowed. The SLD program fees are non-refundable or transferable.

 

Testing Regulations

Failure to follow testing regulations can prevent you from testing and will forfeit your appointment and exam fee.

  1. The name on your ID must match your name on file with ICSC under which you applied for your designation.
  2. You are prohibited from communicating, publishing, reproducing, or transmitting any part of your test, in any form or by any means, verbal or written, for any purpose.
  3. You must not talk to other candidates or refer to their testing materials, or written notes during your testing session.
  4. You must not use written notes, published materials, or other testing aids.
  5. You are allowed to use soft ear plugs during your session.
  6. With the exception of an approved calculator, you must not use any unauthorized items during your testing session. Such items include but are not limited to: notebooks, pagers, watches, cellular telephones, recording devices, and photographic equipment.
  7. You may use scratch paper during your session, however, such materials must be destroyed at the end of your test.
  8. There are no breaks allowed during your exam.
  9. You must conduct yourself in an ethical manner at all times during your exam to protect the integrity of the test.

 

Scoring

In most cases, candidates will receive immediate results upon submitting their test online. In any case, ICSC will not report the number of questions answered correctly or the overall percentage of questions answered correctly. Successful candidates do not receive their score, but are simply notified that they have passed the exam. Unsuccessful candidates are provided with a diagnostic score report that includes their score and a performance indicator for each content area of the examination. The score report is designed to help unsuccessful candidates understand their performance and target areas for further study before they retest.

ICSC does not provide raw scores or publish a passing raw score (or required percentage of question) for its exams. ICSC maintains a pool of questions that can be used to generate many different forms of the examinations. For security reasons, the examination forms are updated on a regular basis. If multiple forms are in use concurrently, candidates are randomly assigned to a form. Forms are carefully constructed by Prometric in order to minimize variations in difficulty from one form to another. ICSC works with Prometric to use statistical data to evaluate the difficulty of each form and takes slight variations in difficulty based on the particular combination of questions selected into account when the passing score for each form is set. Because questions differ from form to form, and difficulty level may vary slightly, the raw score needed to pass will also vary slightly from form to form. The raw passing score for each form is established by the Admissions & Governing Committee using a Prometric criterion-referenced cut-score study or by Prometric through equating.

Exam Preparation


ICSC offers a variety of study aids to candidates looking for a personal study plan based on their own level of experience and areas of expertise. The choice for how best to prepare for the exam is up to you. Our Certification examinations are designed solely as an assessment and are not structured or intended as part of the educational processes necessary to master the body of knowledge being tested.

Content Outline (click for more details)

Looking for help structuring your personal study plan? Exam specification blueprints provide you with a guiding framework which lists each subject matter domain and the corresponding knowledge areas you will be tested on.

School for Professional Development (click for more details)

Looking for help structuring your personal study plan? Exam specification blueprints provide you with a guiding framework which lists each subject matter domain and the corresponding knowledge areas you will be tested on.

Knowledge Assessments & Practical Tests (click for more details)

Looking for help structuring your personal study plan? Exam specification blueprints provide you with a guiding framework which lists each subject matter domain and the corresponding knowledge areas you will be tested on.

Certification Review Courses (click for more details)

ICSC has developed concentrated exam prep courses which review certain domains within each exam's respective specifications. Course recordings are available for purchase by contacting certification@icsc.org.

Shopping Centre Study Series (click for more details)

ICSC has developed concentrated exam prep courses which review certain domains within each exam's respective specifications. Course recordings are available for purchase by contacting certification@icsc.org.

Online Learning Program (click for more details)

Convenient, anytime access to professional development; mobile-friendly, self-directed courses and monthly webinars (free to members!) that highlight important trends and concepts.

Publications and Textbooks (click for more details)

While there is no single publication specifically tailored to our certification exams, there are several options across knowledge domains available to help augment your study.

Fees and Deadline


ICSC accepts online applications on a rolling basis, year round. In addition to basic demographic information, applicants must provide employment history for the past six years, position descriptions, supervisor contacts and the names of at least two industry references. ICSC certifications are accessible to all qualified professionals in the retail real estate industry regardless of ICSC membership status. However, ICSC member benefits include a significant discount off the standard fee.

Confidentiality

ICSC maintains policies and procedures with regards to day-to-day business practices to ensure that confidential information received by and entrusted to ICSC for the purposes of certification is not disclosed inappropriately. In order to protect the confidentiality of candidates, written authorization is required before information regarding an individual's status is released or discussed with a third party.

Exam Dates

All exams are administered by appointment during approved testing windows. Applicants must select an exam window at the time of application. Upon approval, candidates receive instructions to schedule an appointment on a date and time that fits their schedule. Appointments are available on a first-come, first served basis so apply early.

Appointment Window Application Dealine
March 3-11, 2018 February 2, 2017
June 16-24, 2018 May 18, 2017

Reschedule an Appointment

Within the same window, you may reschedule the date of your exam appointment. In addition to notifying ICSC (certification@icsc.org), candidates must contact Prometric directly (www.prometric.com/icsc). The following rescheduling policy and fees will apply:

30 days or more before appointment No fee, unlimited changes
5-29 days before appointment $50 per change (payable to Prometric)
Less than 5 days before appointment Changes cannot be processed

Switch Exam Windows

If necessary, a candidate’s Exam Window may be changed to another eligible window when requested no less than 15 days before the original examination window.

15+ days before appointment $50 change fee will apply
0-14 days before appointment Changes cannot be processed

Cancellations

Cancelling an appointment with Prometric will not cancel your exam with ICSC. Cancellation requests must be submitted in writing to ICSC (certification@icsc.org) no less than 30 days prior to registered test window. Upon approval, a refund of the exam registration fee, less $50 administrative fee, will be processed.

Policies and Procedures


ICSC retains the services of industry leader Prometric to develop and deliver our certification exams. Prometric follows the industry standards for educational and psychological testing, which includes test quality and fairness. Through Prometric, all of our activities are performed in accordance with the Standards for Educational and Psychological Testing jointly published by the American Psychological Association, the American Educational Research Association, and the National Council on Measurement in Education. ICSC follows these standards and best practices to ensure our exams are valid, reliable and fair.

 

Application Fees

The initial application fee is composed of two parts: The processing fee for a candidate application is $95 for ICSC members ($195 for non-members) which is non-refundable. In addition, the fee for each exam registration/appointment is $395 for ICSC members ($795 for non-members.) The exam fee is fully refundable if candidate is found to be ineligible. Both the application and exam registration fee must be submitted with the application. Submissions without payment cannot be processed.

 

Reschedule an Appointment

Within the same window, you may reschedule the date of your exam appointment. In addition to notifying ICSC (certification@icsc.org), candidates must contact Prometric directly (www.prometric.com/icsc). The following rescheduling policy and fees will apply:

30 days or more before appointment No fee, unlimited changes
5-29 days before appointment $50 per change (payable to Prometric)
Less than 5 days before appointment Changes cannot be processed

 

Switch Exam Windows

If necessary, a candidate’s Exam Window may be changed to another eligible window when requested no less than 15 days before the original examination window.

15+ days before appointment $50 change fee will apply
0-14 days before appointment Changes cannot be processed

 

Cancellations

Cancelling an appointment with Prometric will not cancel your exam with ICSC. Cancellation requests must be submitted in writing to ICSC (certification@icsc.org) no less than 30 days prior to registered test window. Upon approval, a refund of the exam registration fee, less $50 administrative fee, will be processed.

 

Testing Center Regulations

Failure to follow center regulations can prevent you from testing and will forfeit your appointment and exam fee.

  1. Plan to arrive 30 minutes before your scheduled appointment time. You may have to forfeit your appointment if you arrive more than 15 minutes late.
  2. You will be continuously monitored by video, physical walk-throughs and the observation window during your test. All testing sessions are video and audio recorded.
  3. You must present valid (unexpired) and acceptable ID(s) in order to take your test. Acceptable IDs are original, non-expired (valid), photo-bearing, signature-bearing, and government-issued. If the primary ID presented does not have or require a signature, the authorized testing center will request a second ID that does contain a signature. The signature ID must also have the examinees name pre-printed
  4. The name on your ID must match your name on file with ICSC under which you applied for certification and scheduled your exam appointment.
  5. You are required to sign out on the test center roster each time you leave the test room. You must also sign back in and show your ID to the Test Center Administrator (TCA) in order to be re-admitted to the test room.
  6. You are prohibited from communicating, publishing, reproducing, or transmitting any part of your test, in any form or by any means, verbal or written, for any purpose.
  7. You must not talk to other candidates or refer to their screens, testing materials, or written notes in the test room.
  8. You must not use written notes, published materials, or other testing aids.
  9. You are allowed to bring soft ear plugs or center-supplied tissues in the test room.
  10. Any clothing or jewelry items allowed to be worn in the test room must remain on your person at all times. Removed clothing or jewelry items must be stored in your locker.
  11. With the exception of an approved calculator, you must not bring any personal/unauthorized items into the testing room. Such items include but are not limited to: outerwear, hats, food, drinks, purses, briefcases, notebooks, pagers, watches, cellular telephones, recording devices, and photographic equipment. Lockers will be provided for personal belongings.
  12. Weapons are not allowed at any Prometric Testing Center. You will be asked to empty and turn your pockets inside out prior to every entry into the test room to confirm that you have no prohibited items. You will be scanned with a metal detector wand prior to every entry into the test room. If you refuse, you cannot test.
  13. Scratch paper will be provided upon request at the testing center. You must return all materials issued to you by the TCA at the end of your test.
  14. You will receive one 15 minute break during your exam. The TCA can inform you what is specifically permitted during these breaks.
  15. You must conduct yourself in a civil manner at all times when on the premises of the testing center. Exhibiting abusive behavior towards the TCA, or any other staff member of the test center, may result in criminal prosecution.
  16. To protect the privacy of all testers, the TCA can neither confirm nor deny if any particular individual is present or scheduled at the test center.
  17. Persons not scheduled to take a test are not permitted to wait in the test center.

 

Scoring

In most cases, candidates will receive immediate results at the testing center but this is not guaranteed. In any case, ICSC will not report the number of questions answered correctly or the overall percentage of questions answered correctly. Successful candidates do not receive their score, but are simply notified that they have passed the exam. Unsuccessful candidates are provided with a diagnostic score reports that include their score and a performance indicator for each content area of the examination. The score report is designed to help unsuccessful candidates understand their performance and target areas for further study before they retest.

Only scaled scores will be reported to candidates. ICSC does not provide raw scores or publish a passing raw score (or required percentage of question) for its exams. ICSC maintains a pool of questions that can be used to generate many different forms of the examinations. For security reason, the examination forms are updated on a regular basis. If multiple forms are in use concurrently, candidates are randomly assigned to a form. Forms are carefully constructed by Prometric in order to minimize variations in difficulty from one form to another. ICSC works with Prometric to use statistical data to evaluate the difficulty of each form and takes slight variations in difficulty based on the particular combination of questions selected into account when the passing score for each form is set. Because questions differ from form to form, and difficulty level may vary slightly, the raw score needed to pass will also vary slightly from form to form. The raw passing score for each form is established by the Admissions & Governing Committee using a Prometric criterion-referenced cut-score study or by Prometric through equating.






Exam Locations


The number of secure test sites has increased to more than 400 globally, increasing convenience and reducing travel time and costs. Candidates will take their exam in a professional, environmentally controlled site managed by our industry-leading exam delivery provider, Prometric. Test centers have a limited number of seats available each day so space can become limited at a given center. ICSC cannot guarantee availability. Therefore, we recommend that you apply and contact Prometric immediately upon approval to schedule your appointment in order to maximize your chances of testing at the location and time of your first choice.

Authorized Prometric Testing Centers (subject to change) can be found in the following markets:

 

Middle East (click for other countries)

  • Abu Dhabi, United Arab Emirates
  • Dubai, United Arab Emirates
  • Manama, Bahrain
  • Amman, Jordan
  • Kuwait, Kuwait
  • Beirut, Lebanon
  • Dammam Men, Saudi Arabia
  • Dammam Women (Al Khober), Saudi Arabia
  • Riyadh Women, Saudi Arabia
  • Sanaa, Yemen

 

Special Accommodations for Testing

ICSC works in partnership with Prometric to ensure that test takers with unique needs have full and equal access to all programs and services. If you have a documented disability that would prevent you from taking the exam under standard conditions, you may request a reasonable accommodation. All test sites are accessible to candidates with disabilities. Applicants requesting accommodation on the basis of a learning disability must also submit a diagnosis of the disability corroborated by psychological testing.

  • 30-days advance notice required
  • Submit requests in writing to certification@icsc.org
  • Accommodation requests are considered on a case by case basis
  • Documentation may be required















Continuing Professional Development


 
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