EMPLOYEE POSTING

Candidate Reference No.:

MECPR5225

Date Posted:

Personal Information

Title:

Mrs.

First Name:

Elsy

Last Name::

Bala

Nationality:

India

Gender:

Female

Date of Birth:

22/11/1978

Educational Qualification

Education:

The Indian High School, Dubai - UAE
Grade 10
St. Marys Residential School, India
Grade 12
Bachelor of Commerce, India
B.com
Computers - MS Office, Java, Tally

Training/Certifications:

Service Excellence Program
Conducted by Al Tayer Group, Dubai

Sabre Basics
Conducted by Emirates Aviation College, Dubai

Skills:

Skills
Administration/Communication
• Replying to all enquiries either emails, phone calls or even interacting directly.
• Answering to all incoming calls and redirecting to the concerned department, if required.
• Preparation of quotations, invoices, expense statement and statement of accounts.
• Handling of petty cash
• Follow up on receivables and ensure to get them on time.
• Filing for proper records.
Reservations Officer/ Visa officer
• Ticket and Hotel bookings
• Meeting rooms
• Arrangement of tour packages
• Handling Business or Tourist visas.
• Assisting the Public Relations Officer in preparation of documents for Employment Visa.

Work Details

Work Experience: (please provide your last 3 positions):

Heavenly Tours Pte Ltd, Singapore June 2011 – June 2017
Reservations Manager
• Responsible for handling customer enquiries through phone, emails and direct interaction. Ensures best customer service is provided. All emails will be reverted within the time frame of 3- 4 minutes.
• Arranging of tour packages to different destinations (B2B).
• Arranging of visas, hotel bookings & ticket issuance (B2B).
• Solving customer complaints, if any.
• Preparation of invoices, quotations, receipts and statements.
• Follow up on Receivables and ensures to receive payment on time.
• Other admin duties also include.
Al Tayer Travel, Dubai – UAE Jan 2008 – May 2011
Receptionist
• Answering phone calls and redirecting to the concerned person.
• Assisting clients with all visa procedures, collection of documents and arranging visas for all countries. Ensures the passports are returned on time.
• Schedules annual leave plan chart for employees each year.
• All other admin duties are taken care of.
Number One Tower Suites & Hotel Apartments, Dubai – UAE Apr 2003 – Jan 2008
Sales Secretary
• Direct interaction with customers on phone according to their enquires
• Assisting with hotel bookings (B2B)
• Preparation of tariffs to all corporate clients and follow upon payments from corporate.
• Maintaining staff records and assisting the Public Relations Officer in Visa matters, Work permits, Trade License and other Government related Jobs (renewal and new application).

Preferred Location:

Dubai

Areas of Interest:

Administration

Expected Salary/Perks:

AED 4000 - 5000

Contact Information

Phone:

Mobile:

0554613833

Email:

elsypaul22@gmail.com

Postal Address:

Any other information:

Driving License: Possess light vehicle driving license for UAE, Singapore and India.
Date of Birth: Nov 22, 1978
Nationality: Indian
Marital Status: Married
Visa Status: Visit
Contact: +971 (0)55 4613833
Email: elsypaul22@gmail.com