Candidate Reference No.:
Date of Birth:
The Indian High School, Dubai - UAE Grade 10 St. Marys Residential School, India Grade 12 Bachelor of Commerce, India B.com Computers - MS Office, Java, Tally
Service Excellence Program Conducted by Al Tayer Group, Dubai Sabre Basics Conducted by Emirates Aviation College, Dubai
Skills Administration/Communication • Replying to all enquiries either emails, phone calls or even interacting directly. • Answering to all incoming calls and redirecting to the concerned department, if required. • Preparation of quotations, invoices, expense statement and statement of accounts. • Handling of petty cash • Follow up on receivables and ensure to get them on time. • Filing for proper records. Reservations Officer/ Visa officer • Ticket and Hotel bookings • Meeting rooms • Arrangement of tour packages • Handling Business or Tourist visas. • Assisting the Public Relations Officer in preparation of documents for Employment Visa.
Work Experience: (please provide your last 3 positions):
Heavenly Tours Pte Ltd, Singapore June 2011 – June 2017 Reservations Manager • Responsible for handling customer enquiries through phone, emails and direct interaction. Ensures best customer service is provided. All emails will be reverted within the time frame of 3- 4 minutes. • Arranging of tour packages to different destinations (B2B). • Arranging of visas, hotel bookings & ticket issuance (B2B). • Solving customer complaints, if any. • Preparation of invoices, quotations, receipts and statements. • Follow up on Receivables and ensures to receive payment on time. • Other admin duties also include. Al Tayer Travel, Dubai – UAE Jan 2008 – May 2011 Receptionist • Answering phone calls and redirecting to the concerned person. • Assisting clients with all visa procedures, collection of documents and arranging visas for all countries. Ensures the passports are returned on time. • Schedules annual leave plan chart for employees each year. • All other admin duties are taken care of. Number One Tower Suites & Hotel Apartments, Dubai – UAE Apr 2003 – Jan 2008 Sales Secretary • Direct interaction with customers on phone according to their enquires • Assisting with hotel bookings (B2B) • Preparation of tariffs to all corporate clients and follow upon payments from corporate. • Maintaining staff records and assisting the Public Relations Officer in Visa matters, Work permits, Trade License and other Government related Jobs (renewal and new application).
Areas of Interest:
AED 4000 - 5000
Any other information:
Driving License: Possess light vehicle driving license for UAE, Singapore and India. Date of Birth: Nov 22, 1978 Nationality: Indian Marital Status: Married Visa Status: Visit Contact: +971 (0)55 4613833 Email: email@example.com
The voice of the shopping centre industry in the Middle East & North Africa. The Middle East Council of Shopping Centres is the regional trade body representing the Shopping Centre Industry in the Middle East & North Africa. Our mission is to provide an effective forum for exchange of ideas and sharing of knowledge and be a catalyst in the development of the shopping centre industry in the Middle East & North Africa.
Middle East Council of Shopping Centres (MECSC) Unit 507, 5th Floor, Arenco Tower, Sheikh Zayed Road, PO Box 43972, Dubai, UAE Tel: +971 4 359 7909 Fax: +971 4 355 8818